Necessary change can sometimes appear daunting and radical. In her new book, Beyond Measure: The Big Impact of Small Changes Margaret Heffernan argues that this does not need to be the case. Instead, she lays the groundwork for a new kind of thinking – arguing that organisations can create seismic shifts by making deceptively small changes.
How did the CIA revolutionize their intelligence gathering with one simple question? How did one organisation increase their revenue by 15 million by instituting a short coffee break? Come and meet Margaret Heffernan as she answers these questions and others, drawing on her extensive experience in the corporate sector.